Intranet Design Annual: 2023

The Intranet Design Annual features the 10 best intranets of 2023. This 483-page report includes detailed case studies and 176 full-color intranet screenshots. Get advice and approaches from this year's winners to:

• Conduct user research with employees
• Set a vision and strategy for the intranet
• See recent design trends from screenshots
• Understand intranet metrics to track
• Avoid mistakes while managing an intranet
• Improve the employee experience

Case studies include stories from teams, research methods, redesign timelines, annotated screenshots, technologies used, and more. The winning intranets were chosen through an expert review of submissions from around the world and best practices for user-centered design. 

Topics in the Report

The case studies and screenshots cover timely intranet topics such as:

• How to run intranet discovery and user research
• Using vision, goals, and objectives to form an intranet strategy
• Transparency for intranet success metrics and tracking
• Artificial intelligence (AI) intranet features
• Prioritizing diversity, equity, and inclusion
• Micro-feedback tools for ongoing optimization
• Supporting back-to-office and hybrid work
• Driving connection and collaboration
• Intranet integrations with workplace tools
• Career-growth and development hubs
• Deliberate design for accessibility
• Intranet content strategy and management
• Mobile apps along with responsive web
• Personalized content for employee roles
• Live-stream video and podcast news
• Pass-through and natural language processing search
• Development schedules and cadences (Agile frameworks)
• How to best work with external developers and agencies

Winning Organizations

• AbbVie (US), a large biopharmaceutical company
• Caisse de dépôt et placement du Québec (CDPQ) (Canada), a global investment group
• Humana, Inc. (US), a for-profit healthcare company
• Infosys Limited (India), a global leader in next-generation digital services and consulting
• iRobot Corp. (US), a consumer-robotics company
• Lifespan Health System (US), a nonprofit health system
• MetLife, Inc. (US), a provider of insurance, annuities, and employee-benefit programs
• OCBC Bank (Singapore), a large financial-services group in Southeast Asia
• ServiceNow (US), a software company that develops a cloud-computing platform
• Żabka Polska (Poland), a large convenience-store chain in Central and Eastern Europe

Consulting Partners

For 2023, 7 out of 10 winners partnered with consultants and outside agencies to create their intranets. Those teams are:

• AbbVie in partnership with Digital Workplace Group (DWG) and Unily
• CDPQ in partnership with Akumina, MindBreeze, and Avanade
• Humana in partnership with Rightpoint, a Genpact company
• iRobot in partnership with Unily
• Lifespan in partnership with Oomph, Inc.
• ServiceNow in partnership with Edelman
• Żabka Polska in partnership with Workai

3 teams — Infosys Limited, MetLife, and OCBC Bank — worked only with internal employees to create their winning designs.

More Intranet Design Annual Reports

2022 Intranet Design Annual

2021 Intranet Design Annual 

Past Intranet Design Annuals (2001-2020)